Privacy Policy

Welcome to ProTec House (accessible at https://protechouse.org). We are an online learning platform dedicated to providing practical digital skills training including Freelancing, Data Entry, Lead Generation, Fiverr, Upwork, Client Hunting, AI Tools, and AI Automation.

This Privacy Policy explains how ProTec House collects, uses, stores, and safeguards personal information provided by students, visitors, and anyone who interacts with our platform. We are committed to transparency and to handling your personal data with respect and care.

By enrolling in any course, accessing learning materials, or otherwise engaging with ProTec House's services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

We collect only the information necessary to deliver our educational services, communicate with students, and improve our platform. The types of information we may collect include:

Personal Identification Information:

• Full name — used to identify and address you properly.
• Email address — used for enrollment confirmations, course updates, and support communication.
• Phone number — used for WhatsApp-based course delivery, student group access, and direct support where applicable.
• Enrollment information — including the course(s) you have enrolled in, payment confirmation details, and enrollment date.

Technical and Usage Information:

• Browser type and device information when you access our platform.
• Pages visited and general engagement patterns to improve content quality.
• IP address for security and fraud prevention purposes.

We collect this information directly from you when you fill out enrollment forms (typically via Google Forms), make a payment, or contact us for support. We do not collect sensitive personal information such as national identification numbers, financial account details, or health data.

Your personal information is used exclusively to provide, maintain, and improve our educational services. Specifically, we use your information to:

• Process and confirm your course enrollment.
• Grant you access to course materials hosted on Google Drive, Vimeo, or YouTube.
• Add you to the relevant WhatsApp student groups or private online learning communities.
• Send important course-related announcements, schedule updates, and learning resources.
• Respond to your questions, resolve issues, and provide learner support.
• Monitor and improve the quality of our training content and delivery methods.
• Prevent fraud and ensure the security of our platform and student accounts.

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for commercial or marketing purposes. Your data is used only in connection with the services you have enrolled in at ProTec House.

ProTec House communicates with enrolled students through various channels to ensure a smooth and effective learning experience. These channels include:

• Email: For enrollment confirmations, receipts, course access instructions, and platform announcements.
• WhatsApp: For direct course delivery, batch coordination, live session notifications, and student community engagement. By providing your phone number, you consent to receiving WhatsApp messages from ProTec House related to your enrolled course(s).
• Private Student Groups: We may use closed online groups (e.g., WhatsApp Groups or other private communities) for peer interaction and instructor-led discussions.

All communications are strictly related to your course and your learning journey at ProTec House. We do not send unsolicited promotional messages to individuals who have not enrolled or explicitly opted in to receive updates from us.

You may opt out of non-essential communications at any time by contacting us at the address provided in the Contact Information section of this policy.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand how visitors interact with our site, and measure the effectiveness of our content.

What are cookies? Cookies are small text files stored on your device by your web browser. They help websites remember your preferences and recognize returning visitors.

We may use the following types of cookies:

• Essential cookies: Required for basic website functionality. These cannot be disabled.
• Analytics cookies: Help us understand page traffic and user interaction patterns so we can improve our content. These may include tools such as Google Analytics.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of our website. Third-party services embedded in our platform (such as Vimeo or YouTube) may also use their own cookies, governed by their respective privacy policies.

To deliver our courses effectively, ProTec House uses a number of trusted third-party platforms. These services may process certain information about you as part of their normal operation. The platforms we use include:

• Google Drive: Used to host and distribute downloadable course materials. Access is granted via shareable links or direct permissions to enrolled students.
• Google Forms: Used to collect enrollment information, feedback, and student data during registration.
• Vimeo: Used to host and stream private video lessons. Vimeo has its own privacy practices which apply when you access video content.
• YouTube: Supplementary video resources may be shared via YouTube. YouTube is a product of Google LLC and is subject to Google's Privacy Policy.
• WhatsApp (Meta): Used as a primary communication and delivery channel for certain courses. By using WhatsApp to engage with ProTec House, you agree to Meta's Terms of Service and Privacy Policy.
• Email services: Standard email service providers may be used to deliver transactional emails to enrolled students.

ProTec House is not responsible for the privacy practices of these third-party platforms. We encourage you to review their respective privacy policies to understand how they handle your data.

ProTec House takes the security of your personal data seriously. We implement reasonable administrative, technical, and operational measures to protect your information from unauthorized access, loss, misuse, or disclosure.

These measures include:

• Limiting access to personal data to authorized staff and instructors only.
• Using secure platforms (Google Drive, Vimeo) with built-in access controls for course content.
• Not storing sensitive payment card data on our servers — payment transactions are handled through trusted payment processors.
• Reviewing and updating our data handling practices regularly.

While we take all reasonable precautions, no method of data transmission or storage over the internet is completely secure. We cannot guarantee absolute security of your information. In the event of a data breach that is likely to affect your rights or privacy, we will notify you as required by applicable law.

You have the right to request access to, correction of, or deletion of your personal data held by ProTec House. To make such a request, please contact us using the details provided in the Contact Information section.

ProTec House's courses are designed for adults and young adults who are pursuing professional digital skills for career or freelancing purposes. Our services are not directed at children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided personal information to ProTec House without your consent, please contact us immediately. We will promptly review the situation and, where appropriate, delete such information from our records.

Students between the ages of 13 and 18 should have parental or guardian consent before enrolling in our courses or providing personal information through any of our registration processes.

ProTec House reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, service offerings, applicable laws, or for other operational reasons. When we make changes, we will update the effective date at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes that materially affect your rights or the way we handle your data, we will make reasonable efforts to notify you — for example, via email or a prominent notice on our website.

Your continued use of ProTec House's services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ProTec House handles your personal information, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.